Store Policies

Returns

The Tarp Store offers a 30 day return policy on all products sold with the exception of canopy sales. All canopy sales are final. In the event that an individual canopy part is defective, we will replace the defective part upon inspection. All returned merchandise must be in the original packaging with the original receipt before 30 days of the purchase date. Shipping charges to our returns department are the responsibility of the customer. Upon receiving and inspecting the returned merchandise if the product is determined to be defective a full credit minus the original shipping charges will be applied to the customer's credit card. If any returned item is determined to be damaged due to usage, negligence or acts of nature, credit for that item will be denied. The Tarp Store will not accept returns on merchandise if the original packaging has been altered or if the package is not accompanied by the original purchase receipt. If the packaging on any item has been opened, we will deny any refund attempt. All returns subject to a 25% re-stocking fee.

Acts of Nature

The Tarp Store is not responsible for canopies or tarps lost due to acts of nature. Acts of nature include wind, snow, rain, floods, hurricanes, severe storms or any other natural occurring event. It is highly recommended that all canopies be secured to the ground with either weight, rope or tie wire. All tarps should be tightly attached to the canopy frame and bungee ties checked periodically to ensure tightness. If extreme weather conditions are forecasted it is strongly recommended that the canopies tarp is removed until undesirable weather has passed.

Defective Items

If you receive a shipment that contains a Manufacture defective item, alert customer service and return the product within 30 days with the original receipt. All returned shipping charges are the customer's responsibility. Once the returned item(s) have been inspected and determined to be defective due to manufacturing, all return shipping costs will be credited back to the customer. Defective merchandise does not include damage due to acts of nature, negligence or improper use.

All merchandise determined to be defective will be replaced free of charge to the customer. All canopy sales are final, however if there is a defective part(s) to the canopy, we will replace the defective individual part, and not the canopy as a whole. All replacement shipments will not leave our location until the returned or defective merchandise is received by our returns department.

SHIP MERCHANDISE RETURNS TO:

1640 West 228th Street

Torrance, CA 90501

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